Technology has evolved the way that we communicate, and today, consumers expect to talk to companies the same way they talk to their friends, across multiple channels in one continuous conversation. Enter Gladly: a company reinventing customer service for the 21st century. Founded by an experienced team of veterans in the customer service space, Gladly provides businesses with the tools they need to give companies a comprehensive view of each customer and treat all interactions as one “conversation” including their prior calls, emails, text messages and even Facebook messages. Just like you don’t have to recap your last conversation every time you call a friend, customers will no longer need to summarize their previous experiences. Agents are already in the know and they’re empowered, through Gladly, to provide more personalized service than ever before.
—Bonny Simi, President, JetBlue Technology Ventures
—Joseph Ansanelli, CEO and co-founder of Gladly