It’s a common scenario: a weather event displaces customers and scheduled flights are booked solid for days. How do you get customers to their destinations in the most efficient way possible? Enter Volantio. A global leader in post-booking revenue and capacity optimization software for airlines, Volantio is focused on increasing asset utilization and improving the customer experience for airlines around the world. It’s web-based platform, Yana, leverages machine learning algorithms to drive higher unit revenues and improved capacity utilization after customers have booked their flights, while also improving overall customer experience. Airlines use the technology to proactively identify flexible passengers on high demand flights, make them offers to move to lower demand flights, and automatically rebook them once they accept. Passengers are notified, via mobile, days in advance of departure, minimizing last-minute hassle and providing enough time to change plans accordingly. Offers can include upgrades, travel vouchers, and frequent flier points. It’s a rare triple-win: Flexible passengers receive a benefit for changing their travel plans, last-minute travelers are able to access flights that otherwise would have been full, and airlines can better maximize network capacity and unit revenue, while putting greater predictability and control back in the hands of their customers.
—Alex Kaufman, Investment Associate, JetBlue Technology Ventures
—Azim Barodawala, CEO, Volantio